Oneida American Harmony 45-Piece Set, Service for 8 Review

Original order contained several defective teaspoons (indentions along sides of spoons). E-mailed Amazon regarding problem - they instructed me how to send items back. Returned three spoons which had the imperfections. After UPS had picked up package Amazon sent E-mail informing me the entire 45 pieces were to returned (this had not been mentioned in the two previous correspondences). After several polite but useless phone conversations with representatives in India - I received another complete set of flatware ..... with yet more defective spoons included in the set. Attempted to contact Amazon by both phone and E-mail - calls went to India once again and E-mail replies were generated form letters which did not address the issue at hand. Removed three good teaspoons from the replacement set and returned the remaining 42 pieces but not before Amazon sent me the incorrect return label which was going to cost me an additional $10.00 to have UPS pick up from my home - had to drive six miles to hand deliver package to the "nearest" UPS substation. I will not purchase from Amazon again - this was my third and final order. Customer service and communication is completely lacking.

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Product Description:
Oneida's American Harmony is understated, exquisite and exceptional. Early American styling is accented by a delicate beaded border on this timeless Oneida design. The brightly polished quill-shaped handle is striking against any table surface.

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